Customer Support Center
If you have questions about your account, need help with deposits or withdrawals, experience a technical issue, or wish to provide feedback, our support team are here to help. Contact us for assistance with account-related queries, KYC documents, payment checks, or general enquiries. We aim to respond promptly and can help in English across standard UK support hours or by phone for urgent matters. Please have your account details ready to speed things up.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account and technical help) |
| General enquiries | [email protected] (billing and general info) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +44 20 7946 1820 (for urgent queries, phone open during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 (responses may vary by volume, UK time) |
Email Support
Email is our preferred contact method for detailed requests, account issues or correspondence that requires documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments. This helps us process your request faster and avoid unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests and account queries are usually handled quickly, while complex cases such as detailed KYC checks or payment investigations may take longer depending on the issue. We’ll keep you updated at every step and escalate urgent matters where needed.
Feedback
Your feedback matters. If you have suggestions, ideas or issues, please share them, we read every message and use feedback to improve the site and user experience. Your input helps shape future promotions, game selection and customer support. Use the in-site feedback form or email [email protected]. All messages are reviewed carefully and used to make the service better for everyone.