Responsible Gambling at Amigo Wins Casino

We take responsible gambling seriously at Amigo Wins. Our aim is to help you enjoy gaming in a safe and controlled way, and to give clear tools and support if play becomes a concern. This page explains the protections we offer, how to control your activity, and where to turn for professional help.

Player protection principles

We promote safer gambling through straightforward rules and proactive checks. We expect customers to play within their means, provide accurate account information, and use the built-in controls available to manage betting activity. Where necessary, we may request further information to ensure a customer’s account remains secure and used appropriately.

Activity-control tools

You can manage your account through a range of tools in your profile. These tools are available to all customers and are easy to change from the account settings area.

Setting limits

Deposit limits can be applied on a daily, weekly or monthly basis. Typical options include modest daily limits such as £10 and higher amounts up to a limit that suits your circumstances. You can raise or lower limits at any time, although increases may be subject to a cooling period for your protection.

Loss limits and spending control

Loss limits help you cap how much you can lose over a chosen period. We recommend combining loss limits with deposit limits for tighter control. These settings are designed to be practical and flexible so you can manage play responsibly.

Time-outs and self-exclusion

If you need an immediate break, short time-outs are available from 24 hours up to several weeks. For longer-term action, self-exclusion options are available for months or years. During self-exclusion your account access is blocked and you will not receive promotional contact. To arrange a time-out or self-exclusion, use your account settings or contact the support team at [email protected].

Recognising signs of problem gambling

Look out for warning signs such as chasing losses, borrowing to gamble, neglecting daily responsibilities, or hiding activity from family and friends. If you notice these behaviours in yourself or someone you know, take action early by using the control tools or seeking independent advice.

Tips for keeping play under control

Set realistic deposit and loss limits, decide on a time budget before you start, avoid gambling when stressed or tired, and never treat gambling as a way to make money. Regularly review your account history to track spend and stick to limits you have set.

Professional help and support organisations

If you need external support, recognised UK organisations include GamCare, BeGambleAware and Gambling Therapy. These groups offer confidential advice, self-help tools and helplines. For further help contact our support team through your account or email [email protected] and we will assist you with the available options.