Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Amigo Wins. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information.

Types of data we collect

Personal data

When you create an account we collect personal details you provide such as your name, date of birth, email address, phone number and postal address. We may also collect identity documents during verification checks, and payment details needed to process deposits and withdrawals.

Technical data

We collect information about the device and browser you use, IP address, device identifiers, connection times and other diagnostic data. This helps us keep the site secure, improve performance and present the right content on mobile and desktop.

Transactional and account data

We record your account activity including deposits, wagers, wins, losses, bonus usage and withdrawal history. We also keep records of communications with our support team and any documents you upload for verification or security checks.

How we use your information

Your data is used to operate your account, process payments, perform verification checks, prevent fraud and comply with legal requirements. We also use data to provide customer support, manage disputes and improve our services. Where permitted, we may use aggregated or anonymised data for analysis and service improvement.

Data protection and security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. Access to personal data is restricted to staff and service providers with a business need to know. While no system is completely secure, we review our security practices regularly and update them where appropriate.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable login sessions and measure site performance. Third-party providers may also place cookies for analytics and advertising. You can manage or block cookies through your browser settings, but this may affect how the site functions.

Sharing information with third parties

We may share your data with payment processors, identity verification services, fraud prevention providers and other trusted partners who perform services on our behalf. We require these parties to keep your information secure and to use it only for the purposes we specify. We will not sell your personal data to third parties.

User rights

You have the right to access the personal data we hold about you, request correction of inaccurate information and ask for deletion of data where we are not required to retain it for legal or regulatory reasons. You may also request restriction of processing or object to certain uses of your data. To exercise your rights contact us using the details below.

Access, correction and deletion

To request access, correct details or ask for deletion, please email [email protected] or contact customer support. We will verify your identity before responding and aim to handle requests promptly. Some requests may be subject to legal or operational constraints, for example where data retention is required for compliance or dispute resolution.

Policy updates

We may update this policy from time to time. Any material changes will be posted on the site and, where appropriate, notified to you by email. Continued use of our services after changes indicates acceptance of the updated policy.